Conditions d’utilisation
Terms and Conditions - All About Costumes
Welcome to All About Costumes! Before you dive into the world of fun and imagination with our mascot costumes, please take a moment to review our terms and conditions:
1. Safety First: Your safety is our priority! Please ensure that all safety guidelines are followed to prevent any injury or damage to yourself, others, or our mascot equipment.
2. Age Requirement: Our mascot equipment is suitable for adults aged 18 years and above. Let the grown-ups take the lead in bringing the characters to life!
3. Supervision is Key: A responsible adult must always be present to chaperone the mascot and ensure everyone's safety during the fun.
4. No to Fire and Food: Keep the party sizzling, but keep the flames away from our mascot equipment. Also, please refrain from munching or sipping while wearing the costumes.
5. Keep it Clean: Let's keep our costumes spick and span! Avoid face paints near the mascots, as they can leave lasting marks.
6. Fun, but Safe: While we want everyone to have a blast, let's ensure those with back or neck issues or sensitive skin steer clear of the mascot equipment.
7. Water-Free Zone: Our mascots prefer to stay dry! Keep them away from any water sources, be it rain, hail, or even swimming pools.
8. Return in Style: Return the mascot equipment in tip-top shape, just like you received it. Any damages or stains may incur additional charges.
9. Our Promise: We'll do our best to deliver the goods on time and as described, but please understand that unforeseen circumstances may arise.
10. Have a Blast!: Lastly, have an amazing time! Let your imagination run wild, and create unforgettable memories with our mascot costumes.
By hiring our costumes or equipment, you agree to abide by these terms and conditions. Now, let's get this party started! 🎉
When collecting or ordering your costume from us, we kindly request that you provide a picture ID such as a driving license or passport, along with proof of address (like a utility bill, bank statement, or council bill). This helps us ensure the security of our rentals and maintain the safety of our community. Thank you for your cooperation!
Disclaimer: All persons using our website and mascot equipment do so at their own risk. We do not recommend wearing a mascot in extremes of temperature such as excessive heat or excessive cold weather. The person hiring the equipment will be responsible and liable for any AND ALL damage or injury occurring from or as a result of use, misuse, or reckless use to any party. It is the responsibility of the customer (hirer/renter) to ensure that all possible steps are taken to avoid injury or damage to the mascot equipment, the mascot operator, the hirer, or the audience. All About Costumes shall in no circumstance be liable for any loss or damage to either the hirer or any other parties.
Distance Selling & Cooling Off Period: Please note that the 14-day cooling-off period does not apply to our services, as they are classed as "leisure activities with a specific activity date." For any queries regarding this, please refer to citizens advice.
Rental Agreement Definitions:
In these conditions, 'The shop' means 'All About Costumes' or https://www.allaboutcostumes.co.uk/. 'The Hirer' means any company, individual, or agent thereof to whom we offer a quotation, acknowledgement of order, or receipt is addressed. 'The Goods' means mascot costumes/equipment, including any material or information supplied by the shop. We conclude contracts for the supply only to these conditions.
The Hirer accepts that these conditions shall govern relations between him and the shop to the exclusion of any other terms, including, without limitation, conditions and warranties, written or oral, express or implied, even if contained in any of the Hirers' documents, which purports to provide that the Hirer's own terms shall prevail. No variation or qualification of these conditions or of any quotation or contract arising herefrom shall be valid unless agreed in writing by an authorized employee of the shop.
Limitation of Liability - Disclaimer:
All persons using this website and mascot equipment do so at their own risk. We do not recommend wearing a mascot in extremes of temperature such as excessive heat or excessive cold weather. The person hiring the equipment will be responsible and liable for any AND ALL damage or injury occurring from or as a result of use, misuse, or reckless use to any party. It is the responsibility of the customer (hirer/renter) to ensure that all possible steps are taken to avoid injury or damage to the mascot equipment, the mascot operator, the hirer, or the audience. The shop shall in no circumstance be liable for any loss or damage to either the hirer or any other parties.
This will apply in the case of a breach of a fundamental term or repudiation by the shop. To the fullest extent of the law, neither All About Costumes nor any of its affiliates or other representatives will be liable for damages arising out of or in connection with your use of this website or products supplied, including content, information, mascot products, or any hyper-linked website connected through All About Costumes.
This is a comprehensive limitation of liability that applies to damages of any kind including, compensatory, direct and indirect, loss of data, income or profit, and loss of or damage to property, or personal injury. All About Costumes makes no warranties of any kind, express or implied, for any information, content, materials, or products included in this site. This includes and is not limited to satisfactory quality, merchantability, fitness for a particular purpose, or non-infringement. All About Costumes does not warrant that any information accessible on this website is accurate, complete, or current.
Prices + Fees:
All hire fees, reservation fees, and delivery fees are non-refundable.
The contract price shall be the price current at the date of delivery of the goods. Where a quotation is given, dependent on information supplied by the Hirer, the Hirer will be responsible for the accuracy of the information given and for the supply of all relevant particulars, including but without limitation to, measurements and sizes.
Any increased cost incurred as a result of any inaccuracy or omission shall be borne by the Hirer alone and shall be paid promptly or deducted from the deposit.
Once paid, the hire fee/hold the date fee for each mascot is non-refundable in all circumstances. In the event of a cancellation for any reason, All About Costumes reserves the right to deduct the hire fee plus handling fees and transaction fees from any payment paid by the hirer, including any holding deposit.
Quotes are valid for 24 hrs from issue. If orders are submitted after this time, and are unable to be fulfilled for any reason, All About Costumes reserves the right to deduct a reasonable transaction fee from the refunded amount if a refund is requested and honored by All About Costumes.
The Hirer acknowledges that ALL Reservation/Hire fees and transaction fees are NON-REFUNDABLE. This is non-negotiable and may only be issued at the discretion of All About Costumes.
Courier fees are NON-refundable where the courier has been booked in advance or the notice of cancellation is less than 12 hours from order dispatch.
In the event of unforeseen price rises in 3rd party suppliers such as couriers, All About Costumes reserves the right to pass on all reasonable price rises to be borne by the client. It is at All About Costumes discretion to offer cancellation without liability if deemed necessary by All About Costumes.
Payment and Deposit:
Payment shall be made in Sterling before the goods are hired, and additionally, the shop will require the Hirer to leave an upfront deposit per mascot. The deposit amount is dependent on the costume and (subject to terms of hire) is returned in the manner by which it was paid; the week following hire RETURN up to and including the Sunday.
This deposit will be refundable upon return of the goods provided that the shop will be entitled to make a deduction from the deposit to reasonably reflect the cost of rectifying any delay, damage, or loss suffered while the goods are in the Hirer's control, in transit from the hirer, or any additional costs incurred by All About Costumes, including courier costs and non-collection fees due to the hirer failure of obligations.
All online payments include bank charges processing fees per mascot per transaction. These are NON-REFUNDABLE and will not be refunded where the hirer cancels their hire for any reason. Secondary transactions will incur a surcharge to cover the fees charged to All About Costumes for processing costs. Please see the pricing schedules for full, up-to-date costs.
The deposit covers the costumes and transit casing and additional charges that the client may incur and does not reflect the FULL value of the costume and casing; therefore, if the item is lost or stolen or not returned, All About Costumes will be entitled to recover the full cost of the costume over and above the deposit to a maximum of £400 per costume. The shop also reserves the right to deduct ten pounds for each day the Hirer retains the goods after the date of return specified in the shop's receipt or the deposit paid by the Hirer.
In cases of non-return of the goods, four days after the date of return, the shop reserves the right to retain the entire deposit but without prejudice to any other rights the shop may have against the Hirer. Loss of mascot includes but is not limited to loss in transit.
If the hirer fails to obtain proof of return carriage for the return courier (such as but not limited to photographic evidence and slip issued from the driver) this will affect the deposit retained by All About Costumes. If the hirer fails to secure the box as instructed with the means provided by All About Costumes, the deposit will be deducted accordingly. Deposits are refunded within 24 to 48 hours once we receive the costumes.
Property of the Goods:
The property in the goods shall in no circumstance pass to the Hirer and the Hirer shall keep the goods as bailey for the shop.
Hirer's Obligation to Keep the Goods Clean:
The Hirer undertakes to use his best endeavors to preserve and protect the goods and to return the goods to the shop (or facilitate courier collection) on the return date specified in writing on the Contract receipt supplied by the shop in the same condition as when they were delivered by the Hirer.
Failure to do this may result in the deposit being deducted accordingly. When required the hirer must pack the goods back into the box in an orderly fashion to be shipped directly to another client.
Delivery & Collection:
Delivery & collection of singular or multiple mascot deliveries applies to one UK location at one time.
All quotes unless specified are for UK MAINLAND ONLY delivery to Highlands and Islands will be more. It is the hirer's responsibility to ensure they fully understand all delivery costs. We reserve the right to retain a deposit or part thereof if the delivery is classed as Highlands or Islands by our Courier.
We retain the right to charge a retrospective delivery charge and retain a deposit or part thereof in such cases including but not limited to omission of information or mistake on the part of the client, or where the client has withheld information on the delivery address or the address was not clearly indicated as HIGHLAND or ISLANDS or CC zones at the time of enquiry or booking.
When delivery shall be deemed to occur by All About Costumes, the goods will be delivered to the hirer at the location agreed on the booking form (unless otherwise advised or due to holiday). When collection shall be deemed to occur from the client, the goods will be collected from the hirer at the SAME location as delivery 8am to 6pm on the Monday after the hire day (unless otherwirse advised or due to holiday).
If the hirer is unable to accept delivery or collection at the agreed times, and if this results in a delay in collection, All About Costumes will add a £10 fee for every day the goods are un-returned and reserve the right to seek compensation for loss of future bookings and damage to reputation due to the failure of a client to return the mascot on time.
Delivery and collection dates are non-negotiable without explicit consent in writing from All About Costumes. If delivery shall be deemed to occur, the risk of loss or damage of any kind in the goods shall pass to the Hirer on delivery (whether or not a carrier be the shop's agent or servant).
In the event that the shop shall at the request of the Hirer arrange for the goods to be dispatched or dealt with otherwise than by collection by the Hirer or instruction by All About Costumes, the Hirer shall pay to the shop the shop's reasonable charges for the provision or procurement of such services including any reasonable carriage insurance costs or losses. In the event of delayed collection be it the cause of the hirer or not, the hirer must assist All About Costumes to return the mascot to the shop. This includes but is not limited to ensuring the hirer is available to sign for the courier on days other than agreed in the contract. The hirer agrees not to change any aspect of the deliver or collection directly with DPD.
The Hirer shall carefully examine the goods on receipt of the same and shall immediately notify the shop of any defect within 4 hrs of receipt of goods. In the absence of any such notification, the shop reserves the right to reject any claims arising out of the defect which may affect the hirer's deposit. In the case of goods delivered to the Hirer otherwise than by collection by the Hirer or the Hirer's agent or servant, receipt for the purposes of this sub-clauses all be deemed to take place the day after the goods are dispatched from the shop.
The hirer is solely responsible for ensuring the correct information is supplied on the booking form. This is the form we use for delivery and collection. Return mascot box is secured and addressed correctly with the means supplied or instructed eg: cable ties / removing old delivery labels. Failure to do this may result in damage to the packaging and mascot on the return courier service. If this is deemed to occur, the responsibility falls to the hirer to pay for reparation of damage and the deposit may be deducted accordingly in such a case. The Hirer is fully responsible for obtaining a receipt proof of collection for the return of the Mascot to All About Costumes.
Performance:
The shop will use its reasonable commercial endeavors to ensure that goods ordered are available for delivery on the date specified in any quotation or acknowledgment of receipt of order. However, it will not be liable for any loss suffered by the Hirer as a result of default in delivery or items provided as a result of circumstances outside the shop's reasonable control, including but without limitation to the non-return or damage of the goods by another hirer or incorrect information supplied by the client or failure to advise of incorrect information in the booking confirmation email or communication.
In the event that All About Costumes is unable to supply the 'free hire' costume or 'special offers' for any reason at any time during the agreement, no cash alternative, mascot alternative, or compensation will be offered. In the event that the goods have not been collected by or dispatched on behalf of the Hirer by 6:00 PM on the date 1 week prior to delivery specified in any quotation or acknowledgment of order by the shop, then the shop reserves the right to hire the goods to any other person and shall not be liable to the Hirer for any loss suffered as a result of such hiring of goods.
The shop shall not be liable for any delay or failure in carrying out its obligations which is caused wholly or partly by reason of Acts of God, delay in transportation, labor disputes, fire, flood, war, accident, weather, Government action, client, or any other cause beyond the shop's control or that of its servants or agents.
We have used every means possible to ensure the products on our website are accurately displayed. However, some color variances and mascot variances may occur from the images displaying the equipment. Please note that these are costumes, not garments, (unless otherwise stated) and these products are for use for limited short-term use and should be worn no longer than 10 minutes at a time, and the operator must be chaperoned at all times. We do not recommend wearing the mascots in hot weather.
Law and Interpretation:
This contract shall be governed by English law and the Hirer shall submit to the exclusive jurisdiction of the English courts. If any of these conditions or any part thereof is inferred void or unenforceable by legislation including the Unfair Contract Terms Act 1977 or by any other rule of law, it shall be void and unenforceable to that extent and no further. By visiting our site you agree, as do we, to submit the non-exclusive jurisdiction of the English and Welsh courts.
Copyright:
By using this website, you agree to be bound by the terms and conditions set forth. Unless specifically stated, the design and content including text & graphics on this site are the intellectual property that is owned, controlled by All About Costumes. Use of our website for purposes outside personal and non-commercial use including modification, distribution, and republication is prohibited without prior written permission from All About Costumes.
Other Party Copyright:
All About Costumes uses handmade costumes and mascots that are not intended to offer any similarity to trademarks, images, cartoons, and costumes that may be owned and/or controlled by other licensed operators or use similar names.
Our costumes do not represent any well-known figures or character; they are handmade for a personal collection. We do not offer any license use or advertising for corporate events and accept no liability if our costumes are used for such events. Costume colors and features may vary from the images shown as our costumes are regularly updated.
Marketing:
By hiring, you consent to marketing communication. You may receive personalized communications based on preferences and use of products and services from All About Costumes. You can amend or withdraw your consent at any time by contacting us by email at info@allaboutcostumes.co.uk. Your data will be stored securely and will only be used by All About Costumes and other relevant 3rd parties such as our couriers etc.
Errors:
We reserve the right for information on this website to be subject to change without prior notice. At times it may be incomplete, inaccurate, or out-of-date. We have the right to make changes to product descriptions and remove products without notice.
In the event of a pricing error, we reserve the right to suspend your order and contact you to ask if you wish to continue the transaction at the correct price. However, the products displayed on our website are subject to availability, and there may be limited quantities at times. By hiring the equipment, the Hirer understands and agrees they have read and understood, the rental agreement & instructions for hire and have agreed to enter into a binding agreement.